Welcome to Stelarlizar Limited a home of cleaning and sparkling. Do you need cleaning services ,call us now • Welcome to Stelarlizar Limited a home of cleaning and sparkling. Do you need cleaning services ,call us now
+254 722 379 243
info@stelarlizar.com
6 AM - 6 PM | Emergency 24/7
Frequently Asked Questions
FAQs

Frequently Asked Questions

Quick answers about our window cleaning services, safety, pricing and scheduling.

Frequently Asked Questions - Professional Results
FAQs

Frequently Asked Questions - Professional Results

Quick answers about our window cleaning services, safety, pricing and scheduling. Our trained team uses professional equipment and careful techniques for a consistently clear finish.

Reliable Frequently Asked Questions
FAQs

Reliable Frequently Asked Questions

Quick answers about our window cleaning services, safety, pricing and scheduling. Flexible scheduling, safety-focused service and dependable results for every property.

General

What are your operating hours?+
We operate Monday to Saturday from 6:00 AM to 6:00 PM. Emergency services available 24/7.

Pricing

Do you provide free quotes?+
Yes! Contact us and we respond as soon as possible with a detailed quote.

Safety

Are you insured?+
Yes, fully insured for all window cleaning services including high-rise work.
Can you clean windows at height?+
Yes. We provide high-rise and difficult-access window cleaning using appropriate professional access and safety systems.

Service Areas

What areas do you serve?+
All of Nairobi: CBD, Westlands, Kilimani, Upper Hill, Parklands, and more.
Which areas in Nairobi do you cover?+
We cover Nairobi CBD, Westlands, Kilimani, Upper Hill, Parklands and surrounding areas, with wider coverage available by arrangement.

Products

Do you use eco-friendly products?+
Yes, we use biodegradable, non-toxic cleaning solutions.

Maintenance

How often should office windows be cleaned?+
Most offices benefit from monthly cleaning, while high-traffic locations may need weekly or bi-weekly service. We can recommend a schedule after assessing your property.

Services

Do you clean window frames and sills?+
Yes. Our standard service can include frames, sills, tracks and surrounding glass areas depending on the agreed scope.

Scheduling

How long does window cleaning take?+
The duration depends on the number of windows, building height, access and level of dirt. We provide a time estimate with the quotation.

Contracts

Do you offer recurring contracts?+
Yes. We offer weekly, bi-weekly, monthly, quarterly and custom maintenance schedules for businesses and residential clients.

Preparation

What should I do before the cleaners arrive?+
Please clear valuable or fragile items from window areas and provide reasonable access. Our team will handle the cleaning equipment and process.

Emergency

Do you provide emergency window cleaning?+
Yes. Emergency support is available 24/7 for urgent cleaning requirements, subject to team availability and site safety.
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